To all our valued customers, we would like to notify
you of upcoming changes to our policy as of December 1, 2022. Due to new
regulations and changes in the industry, we have made necessary changes to act
accordingly..
Shipping
Free shipping on orders above $1500 before tax.
Standard shipping fee of $35.00.
Standard shipping time is 48hrs.
RMA & Credits
All returns/credits on vapes will be issued upon
receiving the actual defective product back to us with the RMA form filled
through the website and attached to the same copy with the return package.
Returns will be credited on a monthly basis. Return
labels will be issued the first week of every month for the previous month’s
returns.
All credits will be issued within 3-5 business days.
Discounts & Rebates
All existing rebate programs & discounts will no
longer be applicable.
New rebate program will take effect for the new
year. (Will be announced in December 2022)
Credit Card Transactions
All credit card transactions will have processing
charges - Visa/MasterCard @ 2.5% and Amex @3.5%
Credit card payments will ONLY be allowed for
verified customers